REFUND POLICY
a. General Principles
Our aim is to provide a seamless and satisfactory experience for both users and restaurants partnering with us.
We strive to maintain transparency and fairness in all refund cases.
c. Eligibility for Refunds
If a user places an order and fails to collect it, no refund will be provided.
Refunds will only be considered under specific circumstances where either the restaurant or the app is at fault.
Users must provide valid proof of purchase and a clear description of the issue to be eligible for a refund.
. Instances of Refund Eligibility
Food Quality Issues: If the quality of the food received is significantly different from what was described in the app or is below acceptable standards.
Order Inaccuracy: In cases where the restaurant has delivered the wrong items or omitted items from the order.
Food Safety Concerns: Refunds will be issued if there are genuine concerns regarding food safety or hygiene standards.
Technical Glitches: Refunds will be granted if the app experiences technical issues that prevent users from completing orders or accessing essential features.
Payment Errors: In cases where users are charged incorrectly due to errors on the app's part, refunds will be processed promptly.
Order Processing Failures: If orders are not processed correctly or are lost due to app-related issues, users will be eligible for refunds.
Refund Process
Users must contact customer support within a reasonable timeframe from the time of order delivery or occurrence of the issue to initiate the refund process.
Customer support will assess the validity of the refund request based on the provided information and may request additional details or evidence if necessary.
Refunds will be processed using the original payment method and may take a few business days to reflect in the user's account.
Dispute Resolution
In the event of a dispute regarding refund eligibility or amount, both the user and the restaurant will be given an opportunity to present their case.
Our customer support team will act as impartial mediators to resolve disputes fairly and promptly.
Policy Updates
This refund policy is subject to periodic review and may be updated or amended at our discretion.
Users will be notified of any changes to the policy.
- Changes To Refund Policy
We may update this Refund Policy from time to time. Please review the policy periodically for changes.
- Contact Us
If you have any questions or concerns, please contact us at admin@kasbanah.com
By using our app and services, users agree to abide by the terms outlined in this refund policy. We appreciate your cooperation and understanding in ensuring a positive experience for all our users and restaurant partners.